Privacy Policy

1. Introduction

A Factor ("we", "our", or "us") is an online-first career transformation institution. This Privacy Policy explains how we collect, use, store, and protect information you provide to us — whether you visit our website, take the Role Readiness Assessment, enrol in a programme, or contact us in any other capacity.

We take your privacy seriously. We collect only what we need to deliver the service, we store it securely, and we never sell personal data to third parties.

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2. What we collect

We collect personal information that you provide directly to us and limited technical information that helps us operate the platform.

Information you provide

• ✓ Name, email, phone number, and city when you create an account or apply to a programme.
• ✓ Educational and professional background when you complete the assessment or enrol.
• ✓ Your responses to assessments, portfolio submissions, and project work.
• ✓ Messages you send us via the contact form or email.

Information we collect automatically

• ✓ Standard server logs: IP address, browser type, pages visited, timestamps.
• ✓ Cookies and similar technologies for session management and analytics (see Section 6).

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3. How we use your information

Your information is used only for purposes that directly support the service you've signed up for.

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4. How we share information

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

• ✓ With trusted service providers (hosting, email, analytics) who are bound by confidentiality and process data only on our instructions.
• ✓ With employers or institutions, only when you explicitly authorise us to share your assessment scores or completion credentials.
• ✓ When required by law, regulation, or a valid legal process.

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5. Data security

We use industry-standard safeguards — encryption in transit (TLS), access controls, and regular security reviews — to protect your information against unauthorised access, alteration, disclosure, or destruction. No system can be perfectly secure, but we are committed to using best practice and notifying you promptly of any material breach.

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6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyse aggregate platform usage. You can disable cookies in your browser settings, but parts of the platform may not function correctly without them.

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7. Your rights

You have the right to:

• ✓ Access the personal information we hold about you.
• ✓ Correct inaccurate or incomplete data.
• ✓ Request deletion of your account and associated data, subject to legal retention requirements.
• ✓ Opt out of marketing communications at any time.
• ✓ Withdraw consent for processing where consent is the legal basis.

To exercise any of these rights, contact us at our contact page.

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8. Retention

We retain your information for as long as your account is active and as long as needed to fulfil the purposes described in this policy. Programme records and credential evidence may be retained longer to support verification by employers or partner institutions.

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9. Children

A Factor's services are intended for adult learners aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have collected information from a person under 18, please contact us so we can promptly delete it.

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10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version with a revised "Last updated" date and, for material changes, notify enrolled learners directly.

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11. Contact

Questions about this policy or your data? Reach us through our contact page or via the office address listed on our offices page.